Steam Deck Purchase Error: New Account Fix

Pumped to jump into PC gaming with the Steam Deck, but getting blocked when you try to buy one with your brand new Steam account? This is a common hurdle for new users. This guide will explain why it happens and offer solutions to get you gaming on your Steam Deck in no time.

Why Can’t I Buy a Steam Deck with a New Steam Account?

Steam employs security measures to prevent scalpers and bots from buying up limited-edition products like the Steam Deck. These measures can sometimes mistakenly flag new accounts with no purchase history.

Here’s what you can do to resolve the issue:

• Make a Small Purchase First: Build some trust with Steam by adding at least $5 to your Steam wallet or buying a cheap game (think under $5). This establishes your account as legitimate and removes the purchase restriction.
• Contact Steam Support Directly: If adding funds or buying a game doesn’t work, reach out to Steam Support for personalized assistance. Explain your situation and provide any relevant details like order numbers or error messages. You can find Steam Support at https://help.steampowered.com/en/.
• Consider Authorized Retailers (US only): While buying directly from Steam is ideal for warranty reasons, some users have reported success with authorized retailers like GameStop (US only) if they’re having trouble on Steam. You can then log in to your Steam account when you receive the Deck. Keep in mind that warranty policies might differ between retailers and Steam, so be sure to check the retailer’s terms before purchasing.

Additional Tips:

• Don’t Create Multiple Accounts: This can further raise red flags and complicate the process. Stick to one account and try the solutions above.
• Be Patient: Reaching out to Steam Support might take some time. Give them a chance to respond before trying other methods.

By following these steps, you should be able to bypass the new account restrictions and get your hands on the Steam Deck. Now go forth and conquer those PC game backlogs!